Hopper Hills Floral & Gifts

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Reviews about Hopper Hills Floral & Gifts

• Samantha
  ★ ★ ☆ ☆ ☆
  Flowers in the arrangement that I received were beautiful. Unfortunately, that is not a factor anymore in this situation. I was very disappointed to find a broken flower, one of the main flowers when I unwrapped the arrangement. My husband surprised me the arrangement. The fact the he went out his way to pick out the flowers and wanted to make me smile after a very rough week, was more appreciated than he will ever realize. I am mentioning that fact due to what happened when I spoke with an employee(possibly owner)this morning. I left a voicemail explaining how beautiful the flowers were and that the one flower was broken...a flower that was different from the rest and would have been the main flower, to me. I did not expect the attitude and response that I received when the woman called me back this morning. She immediately mentioned that my husband must have broke the flower on his way home. I explained they were all wrapped up and secure in the passenger seat. I was not getting a response...just basically mumbling at first. She said, "I guess you can come get a replacement flower if you really want one." She also said, "She delivers the flowers and knows that they get bumped and break so that most likely happened." Again, she is clearly telling me that this is my husbands fault. I was expecting this phone call to go way different and be very simple. At the very least, friendly! I decided to tell her never mind I do not need to come replace the flower and to have a good day. I am hoping the woman realizes that customer service is always # 1. Flowers are not cheap and their is never a reason to be rude and act like the customer is pretty much bothering you. I would have been fine not being able to replace the flower and moved on, IF the woman was nice and at least pretended to act like she cared. When your in customer service you never know what the reasons behind a purchase or what your customer is going through. I understand that goes both ways. However, when your at work and being paid to be helpful and friendly, that should always happen. I hope that the next customer receives exceptional service!. Appreciate and go out of your way for your customers!

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